About The Instructor
For Ken Waterway, client service begins with being a good listener. He understands that he's not dealing with his case or the firm's case—it is the client's case. Providing effective client service means having a deep understanding that goes beyond just memorizing the facts of the case. Ken recognizes that it is imperative to know everything from the client's objectives to their values to their risk-tolerance.Ken is partner and co-manager of the firm's Dispute Resolution Team based in Fort Lauderdale. His practice is chiefly focused on representing entrepreneur-led companies in complex commercial litigation and business disputes, including contract actions, shareholder/partnership disputes, fraud claims, and business torts. He also handles select matters involving product liability and trade secret claims.
According to Ken, his mindset as a trial lawyer has been further shaped by his experiences serving as a juror. In recent years, he has served on both a federal criminal trial jury and on a state civil trial jury for week-long trials that went to verdict. These experiences reaffirmed all of the positive things he has long believed about juries and our jury system, while also highlighting some of the challenges of the system—knowledge that informs his practice. In fact, his deep understanding of jury trials is exemplified in his strong track record. In his career, Ken—who was named one of Florida Super Lawyers from 2019 to 202—has been part of several jury trial wins in his career, including a number as first-chair/lead counsel.