MBAexpress: Excellent Customer Service

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1.0 Credits

What does excellent customer service mean to you? Discuss the importance and skills needed to provide excellent customer service to both your internal and external customers.


* Define excellent customer service * Identify the finance department's product * Identify the finance department's customers * Serve their customers well * Identify skills for excellent customer service

Major Topics

* Internal vs External Customer Service * Servicing Customers Well * Customer Needs & Wants

Designed For

CPAs, corporate finance teams, business leaders and other financial professionals.


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