MBAexpress: Excellent Customer Service

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Overview

1.0 Credits
ONLINE

What does excellent customer service mean to you? Discuss the importance and skills needed to provide excellent customer service to both your internal and external customers.

Objectives

* Define excellent customer service * Identify the finance department's product * Identify the finance department's customers * Serve their customers well * Identify skills for excellent customer service

Major Topics

* Internal vs External Customer Service * Servicing Customers Well * Customer Needs & Wants

Designed For

CPAs, corporate finance teams, business leaders and other financial professionals.

Prerequisite

None
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