MBAexpress: Key Concepts of Performance Management - V 2.0 | BUNDLE (6 COURSES)

Overview

This course provides an overview of the key elements of a traditional MBA program. It includes methods for improving project management, customer service, business processes, and more.

Highlights

Key Topics

• Discuss in-depth the four sectors of the balanced scorecard (financial, customer, business process, learning & growth).
• Articulate the value that a balanced scorecard brings to an organization
• Discuss the value of identifying a small number of strategic objects for each perspective
• Benefits of Lean
• Lean in a Service Organization
• Flow Organization
• Reducing costs
• Maximizing productivity
• Minimizing waste and re-work
• Best practices
• The lean business
• Value and value stream
• Pursuit of perfection
• Employee empowerment
• Different personality traits and how they might react during a time of change
• The five change management principles
• 8 step change model
• The Murphy plow story
• Internal vs External Customer Service
• Servicing Customers Well
• Customer Needs & Wants
• Benefits of leading up
• Know your personal SWOTS
• Establishing credibility and trust
• What you need to know about your boss
• What you need to know about your company
• What you should be prepared to do
• Initiating a project
• Planning
• Executing
• Monitoring
• Closing
• Ten project management knowledge areas
• The Triangle of Truth
• Change management in project management

Prerequisites

None

Designed For

Who Will Benefit

• CPAs, corporate finance teams, business leaders and other financial professionals.

Objectives

Learning Outcomes

• Recognize how the balanced scorecard helps to align business activities to the vision and strategy of the organization
• Identify the key characteristics of the Balanced Scorecard.
• Identify the four sectors of the Balanced Scorecard
• Define business process improvement
• Identify 14 steps to business process improvement
• Recognize the benefit of Lean business
• Identify 3 pillars of lean
• Identify different methods in dealing with change
• Recognize the importance for continuously evolving
• Contrast the differences between imposed and designed change
• Identify how to get employees to BUY into change
• Describe Kotter's 8 Step Change Model
• Define excellent customer service
• Identify skills needed for excellent customer service
• Describe how best to serve your external customers
• Describe how best to serve your internal customers -your boss, departments, and your employees
• Define leading up
• Identify techniques to develop the trust and buy-in needed
• List the benefits of leading up
• Identify five steps to leading up
• Identify the parts of the project management process
• Recognize the importance of considering Personality Styles when assembling project teams
• Identify the five groups of process management
• Recognize how project management applies to accountants