Seven Secrets of Successful Business Communication Part One: Questioning and Listening to Discover Client Needs
Available for 1 year after purchase date
**OnDemand**
2.0 Credits
Member Price $75.00
Non-Member Price $90.00
Overview
This course focuses on the first part of the Covey formula: asking questions and listening so you understand better.
Highlights
Key Topics
- Avoid common mistakes communicators make
- Why becoming a trusted advisor depends on questioning and listening
- What should you be listening for
- Asking the right question the right way
- Dos and Don'ts for effective listening
- Coaching employees with different levels of potential
Prerequisites
People who are leaders in their company, department, or firm; those who manage staff
Designed For
Who Will Benefit
- Anyone who wants to improve communication skills, especially those in leadership or business development roles
Objectives
Learning Outcomes
- Recognize why questions can be more important than answers
- Identify skills to enhance listening performance
- Determine how to probe for a client's or colleague's real needs so you can add value more effectively
- Identify common communication mistakes
- Use your knowledge gained to list the four basic human emotions
- Identify the skills necessary for trust
Non-Member Price $90.00
Member Price $75.00