ACPEN: Metrics Management – Linking Strategy to Performance

Overview

Organizations often fail not because strategy is flawed, but because performance is measured poorly. This session focuses on the critical link between strategy, measurement, and execution. Participants will explore why there is no "perfect" metric, how strategy fails due to weak measurement, and how financial and non-financial metrics work together to drive performance. The session emphasizes aligning metrics with mission, strategy, and organizational priorities using practical frameworks such as the Balanced Scorecard. Humorous videos will be incorporated to drive home some key points and keep things entertaining.

Highlights

• Why strategy succeeds or fails based on measurement
• The relationship between mission, strategy, and metrics
• Financial versus non-financial performance measures
• Common measurement pitfalls and micromanagement risk
• Balanced Scorecard perspectives and strategy maps
• Linking critical success factors (CSFs) to KPIs
• Ownership and accountability for metrics
• Using metrics to drive organizational focus

Prerequisites

None

Designed For

Executives and Business Leaders

Objectives

• Diagnose Measurement Misalignment
• Integrate Multi-Dimensional Performance Frameworks
• Design Strategy-Aligned Metrics

Preparation

None