FICPA Federal Tax Committee urges IRS to address communications issues

The FICPA Federal Taxation Committee on Tuesday submitted a letter to Internal Revenue Service commissioner Charles Rettig, highlighting the ongoing challenges practitioners are encountering when communicating with the agency.

The letter, signed by committee chair Carol Vance, expresses several taxpayer-service-quality concerns related to hold times, dropped calls, and call-processing problems. 

The committee urged the commissioner to address these issues in order to better assist taxpayers during this year’s filing season.

You can read the full letter here:  

Fed Tax Committee Letter Customer Service Quality 02-09-21 FINAL2_Page_1
Fed Tax Committee Letter Customer Service Quality 02-09-21 FINAL2_Page_2
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