How to Respond to an Upsetting or Critical Email

Thursday, January 13, 2022
Webcast or Webinar, Online
2:00 PM - 3:00 PM (opens at 1:30 PM) EST
1Credits
Behavioral

Registration is Closed

Online registration for this course is now closed. Please contact the Member Service Center at (800) 342-3197 if you wish to inquire about registering.

Members
$39.00 Regular Price
Non-Members
$49.00 Regular Price
Course Type: Webcast
Course Code: 21/11397269
Level: Overview
Vendor: California CPA Education Foundation
Field of Study: Communications and Marketing

Overview:

It's happened to all of us. We open our inbox in a calm frame of mind and then, Pow! We read an email that sets our blood boiling. Whether the email is critical, insulting, or just plain upsetting, we feel shaken and tempted to bite back. In this program, you will learn strategies for dealing with upsetting emails so that you keep your cool and retain relationships. We will review the process of responding (or not responding) to the email as well as tips about managing our emotions.

Objectives:

Identify the core principles of responding to upsetting emails. Analyze the motivations of the writer of an upsetting email. Master a four-step process to responding appropriately to a critical email. Know when not to respond. Learn tools for mastering the feelings that an upsetting email evokes

Major Topics:

Business communication Emotional intelligence Human resources Practice management

Major Topics:

Business communication Emotional intelligence Human resources Practice management

Designed For:

CPAs, financial professionals and staff.

Prerequisties:

None.