Giving Feedback That Delivers Results (alt: Navigating Difficult Conversations)
Registration is Closed
Online registration for this course is now closed. Please contact the Member Service Center at (800) 342-3197 if you wish to inquire about registering.
Being a leader often requires having difficult conversations and negotiating the boundaries of relationships and organizational needs. Navigating conversations where one person wants another to change behavior can be quite tricky. How do you do this in the most effective way, without making it personal, and in a way that simultaneously gets buy-in and results in direct action? In this session, we'll uncover a handful of strategies to drive results with your communication.
- How to keep feedback discussions from getting heated or personal
- Strategies for communicating your position without coming across as confrontational
- Common reasons communication fails, and how to avoid them
- How to create and organize messages for maximum persuasive impact