The Gift of a Challenging Audience: How to Connect and Engage With the Rebels in the Room

Tuesday, September 19, 2023
Webcast or Webinar, Online
11:00AM - 12:18PM (opens at 10:30AM) EST

Registration is Open

$59.00 Regular Price
$79.00 Regular Price

CPE PowerPass Users

Click the "Apply PowerPass" button to use your PowerPass for the applicable course below.
$27.00 Members / $39.00 Non-Members
Course Type: Webcast
Course Code: 23/AC649281
Level: Intermediate
Vendor: ACPEN
Field of Study: Personnel/HR


Every presenter has to deal with a difficult audience or audience member at one time or another. Professionals, however, because of topics or situations that are inherently uncomfortable, or because of mandated/resistant audience members, will face these audiences more frequently.

It can be difficult to get a resistant audience/member to resonate with your message, but if they leave angry, uninspired, unmotivated or unlikely to act on your call to action, you don't get the results you need or want.


  • How to understand what the audience needs, wants and cares about
  • How to manage audience expectations
  • How to develop trust and respect
  • How to connect with and engage the audience
  • How to handle criticism and resistance

Major Topics:

Public speakingPresentation SkillsCommunicationLeadership

Major Topics:

Public speakingPresentation SkillsCommunicationLeadership

Designed For:

Leaders, managers and others who have to present unpleasant or unwelcome information to their teams and departments


CPE sponsors

The Florida Institute of Certified Public Accountants (FICPA) is registered with the National Association of State Boards of Accountancy (NASBA) as a sponsor of continuing professional education on the National Registry of CPE Sponsors. State boards of accountancy have final authority on the acceptance of individual courses for CPE credit. Complaints regarding registered sponsors may be submitted to the National Registry of CPE Sponsors through its website: