Building Our Immunity to People's Negativity: Maximizing Teamwork & Customer Relations

Wednesday, July 06, 2022
Webcast or Webinar, Online
3:00 PM - 4:08 PM (opens at 2:30 PM) EST
1Credits
Behavioral

Registration is Closed

Online registration for this course is now closed. Please contact the Member Service Center at (800) 342-3197 if you wish to inquire about registering.

Members
$39.00 Regular Price
Non-Members
$59.00 Regular Price
Course Type: Webcast
Course Code: 22/AC511605
Level: Basic
Vendor: ACPEN
Field of Study: Personnel/HR

Overview:

Other people’s negativity, whether it’s from disgruntled customers, grumpy coworkers or challenging family members, can drain our energy and bring us down. Changing other people is hard, but we do have the power to change the situation by how we respond. This dynamic program uses Tina’s proprietary five-step “Immunity to Negativity Formula™” to show people how they can use simple tools to help them stay calm and choose to respond as their best self. This is a key skill we can build to optimize our customer service, teamwork, and relationships while enjoying less stress and frustration.

Objectives:

  • How to PREPARE our mindset ahead of time to make it easier to stay positive in the moment
  • How to PRACTICE on the easy stuff so we get better at staying calm
  • How to PAUSE & NOTICE in the moment so we can avoid reacting and feeling stressed
  • How to make it easier to CHOOSE the best response for ourselves, the other person, and our team

Major Topics:

  • Emotional Intelligence
  • Management Skills
  • Teamwork
  • Customer Relations

Major Topics:

  • Emotional Intelligence
  • Management Skills
  • Teamwork
  • Customer Relations

Designed For:

All

Prerequisties:

None
CPE sponsors

The Florida Institute of Certified Public Accountants (FICPA) is registered with the National Association of State Boards of Accountancy (NASBA) as a sponsor of continuing professional education on the National Registry of CPE Sponsors. State boards of accountancy have final authority on the acceptance of individual courses for CPE credit. Complaints regarding registered sponsors may be submitted to the National Registry of CPE Sponsors through its website: NASBARegistry.org