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VERSION:2.0
PRODID:
BEGIN:VEVENT
UID:606145imp
DTSTAMP:20260901T205554Z
DTSTART:20261029T200000Z
DTEND:20261029T205300Z
LOCATION: **Online**
SUMMARY: ACPEN: ProActive Response Group De-Escalation Training
DESCRIPTION: In today&#39\;s workplace\, employees are faced almost daily with customers or teammates that may have needs or concerns that we are forced to handle. Though many of these situations are easily dealt with through simple communication skills\, others may become heated and\, in some instances\, violent. Today we will discuss healthy ways to de-escalate a wide variety of potential issues\n 
CLASS:PUBLIC
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END:VCALENDAR