BEGIN:VCALENDAR
VERSION:2.0
PRODID:
BEGIN:VEVENT
UID:600524imp
DTSTAMP:20260507T202704Z
DTSTART:20260701T160000Z
DTEND:20260701T165300Z
LOCATION: **Online**
SUMMARY: ACPEN: ProActive Response Group De-Escalation Training
DESCRIPTION: In today&#39\;s workplace\, employees are faced almost daily with customers or teammates that may have needs or concerns that we are forced to handle. Though many of these situations are easily dealt with through simple communication skills\, others may become heated and\, in some instances\, violent. Today we will discuss healthy ways to de-escalate a wide variety of potential issues\n 
CLASS:PUBLIC
END:VEVENT
END:VCALENDAR