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VERSION:2.0
PRODID:
BEGIN:VEVENT
UID:600522imp
DTSTAMP:20260515T010308Z
DTSTART:20260904T140000Z
DTEND:20260904T145300Z
LOCATION: **Online**
SUMMARY: ACPEN: ProActive Response Group De-Escalation Training
DESCRIPTION: In today&#39\;s workplace\, employees are faced almost daily with customers or teammates that may have needs or concerns that we are forced to handle. Though many of these situations are easily dealt with through simple communication skills\, others may become heated and\, in some instances\, violent. Today we will discuss healthy ways to de-escalate a wide variety of potential issues\n 
CLASS:PUBLIC
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END:VCALENDAR