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VERSION:2.0
PRODID:
BEGIN:VEVENT
UID:589060mb
DTSTAMP:20260403T234510Z
DTSTART:20260620T180000Z
DTEND:20260620T185300Z
LOCATION: **Online**
SUMMARY: ProActive Response Group De-Escalation Training
DESCRIPTION: In today&#39\;s workplace\, employees are faced almost daily with customers or teammates that may have needs or concerns that we are forced to handle. Though many of these situations are easily dealt with through simple communication skills\, others may become heated and\, in some instances\, violent. Today we will discuss healthy ways to de-escalate a wide variety of potential issues\n 
CLASS:PUBLIC
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END:VCALENDAR