BEGIN:VCALENDAR
VERSION:2.0
PRODID:
BEGIN:VEVENT
UID:588464mb
DTSTAMP:20260420T201922Z
DTSTART:20260528T140000Z
DTEND:20260528T145300Z
LOCATION: **Online**
SUMMARY: ProActive Response Group De-Escalation Training
DESCRIPTION: In today&#39\;s workplace\, employees are faced almost daily with customers or teammates that may have needs or concerns that we are forced to handle. Though many of these situations are easily dealt with through simple communication skills\, others may become heated and\, in some instances\, violent. Today we will discuss healthy ways to de-escalate a wide variety of potential issues\n 
CLASS:PUBLIC
END:VEVENT
END:VCALENDAR