Effective Business Communication

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5.5 Credits

This two-part CPE course addresses Business Communication and Business Writing, with an emphasis on communications in the firm setting. Part I covers aspects of leadership in connection with work teams and group development. It examines communication skills and discusses the importance of effective communications. A leader's ability to communicate, greatly reduces misunderstandings in the workplace, and significantly improves project management. Part II covers the use of positive language, and its importance as a communication tool. Using appropriate word choices will make you a more effective manager and communicator. Miscommunication and misunderstandings may cause significant financial and emotional loses to a firm. Vague answers can cause numerical errors, inaccurate financial data, hurt feelings, and tension within an office environment.


Discuss the common types of difficult communication patterns found in the workplace, and how to cope with these situations Identify and cope more effectively with hostile communication patterns that may occur in the workplace Recognize the communication patterns that occur before and during the formations of teams Explain the role of conflict in work teams, and approaches for dealing with the conflict Explain communication issues a leader must consider before beginning discussions with a group Eliminate wordiness, redundancy, and obscure language from your writing Produce written communications that are positive, confident, clear and concise Structure, design, and page layout options to construct documents that are accessible and well organized Explain five techniques to make your language more positive and professional Recognize the importance of descriptive language Understand how using certain words can help you avoid misinterpretation and misunderstandings

Major Topics

Communication and work teams Communication for leaders Difficult communication The power of professional language in business writing

Designed For

CPAs, financial advisors, attorneys, partners, managers, and staff at all levels
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