Website & Technical

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  1. How do I log into the FICPA website?
    Log in to the FICPA website.
    NOTE: Passwords are case sensitive.

    If you have forgotten your username or password, you may recover them here.

    If you are using the correct username/password and are still having trouble logging in, clear your browser's cache by following the steps below.

    • To clear cache in Internet Explorer:

      1. Click on "Tools" and select "Delete Browsing History."

      2. Click "Delete Files" and "Delete Cookies" and "Close."

    • To clear cache in Mozilla Firefox:

      1. Click on "Tools" and select "Clear Private Data."

      2. Make sure "Cookies" is selected.

    • To clear cache in Google Chrome:

      1. Click the Chrome menu Chrome menu on the browser toolbar.

      2. Select Tools.

      3. Select Clear browsing data.

      4. In the dialog that appears, select the checkboxes for the types of information that you want to remove.

      5. Use the menu at the top to select the amount of data that you want to delete. Select beginning of time to delete everything.

      6. Click Clear browsing data.

    If you still can't log in to the FICPA website, contact the Member Services via email at or call (850) 224-2727 or (800) 342-3197.

  2. How do I update my Username/Password?
    If you would like to change your FICPA username/password you may do so here.

  3. I've Forgotten my Username/Password. How do I reset it?
    Forgot your password? Reset it at

  4. How do I unsubscribe from FICPA Connect group email notifications or from a FICPA Connect group entirely?
    To unsubscribe from any Group, go to your My Groups page,, click on the Group you’d like to manage and click on either the “Stop emails from this Group” button or “Remove me from this Group” button if you’d like to be removed from the Group completely.

  5. Having trouble opening a PDF?
    If you are having trouble opening up a PDF from the FICPA website, try upgrading your Adobe Acrobat Reader here, It’s a free download.

  6. How do I use social media websites?
    Click here for social media tutorials and tips.

  7. What is a QR Code and how do I use one?
    Click here for a QR Code tutorial.

  8. What are EZMaterials?
    As part of our efforts to bring innovation to the member experience, the FICPA has introduced Seminar EZMaterials to replace the printed manuals from past years. These cost-saving, searchable, portable and environmentally-friendly electronic manuals will be available for download seven days prior to the event through your online FICPA account. You can access EZMaterials from anywhere with your laptop, tablet, e-reader or other device. We hope you’re as excited as we are for the new FICPA Seminar EZMaterials.

    For more information on the EZMaterials, view our FAQ page.

  9. How do I increase the font size while reading mail in Outlook?
    Hold down Ctrl on your keyboard while turning the scroll wheel down on your mouse.