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  1. Will I receive a certificate for the CPE courses I attend?
    A certificate will be emailed to you for Ethics within 30 days of course completion. All other courses, including webcasts certificates of attendance, can be printed from the member’s CPE Tracker in their account.  (Member Resources, My Account, CPE Tracker)

  2. What is the CPE cancellation policy?
    Full refunds are given for cancellations made more than 10 days prior to the course presentation date. A cancellation fee of $55 will apply if cancellation occurs within the ten-day window. Refunds are not issued for requests 30 days after the course presentation date.

  3. How do I register for a chapter meeting?
    You can register online or by calling our Member Services at (800) 342-3197.

  4. What is the non-member fee for Seminars and Conferences?
    One of the benefits of membership includes being free from non-member fees.  Non-members pay $125 extra per day, and $65 extra for four-hour events. A non-member may apply the non-member fee paid towards a membership within 14 days of taking a course. In some cases, it may pay for the membership fee.

  5. Is lunch provided for Seminars?
    Full day seminars include lunch. Value-priced seminars and four-hour seminars include breaks only; lunch is on your own.

  6. What is the breakdown of the 80 hours of CPE I need to renew my license?
    You are required to earn four hours of Ethics, at least 20 hours of A&A, not more than 20 hours of Behavior with no limit to Technical Business (TB).  An additional four hours of Ethics will count towards TB.

  7. How do I know if FICPA's CPE counts towards my CFP or CLE designation CPE requirements?
    Each state has different requirements. Our recommendation is to submit to your state.

  8. How do I access the self-study On-Demand courses including Ethics? 
    Once you register for an On-Demand course, you will immediately receive an email from courselaunch@ficpa.org with instructions on how to access the course and test. Please check your spam folder if you do not receive the email within 24 hours of registration.  The expiration date is one year after date of registration. 

  9. When registering for courses, will I receive confirmation and a receipt?
    Yes, when registering online, you will receive confirmation immediately following payment; when registering via phone, you will receive a confirmation the next business day.

  10. Why are my CPE credits not showing up on my tracker? 
    Please allow 30 days for classes to be reconciled and placed on your CPE Tracker. We make every effort to reconcile as fast as possible once we receive the verification forms from our speakers. Please note that you will need to add the credits to your CPE Tracker for courses taken by other vendors that are not a partner with the FICPA.

  11. Is there a way I can view what I have registered for?
    Yes, go to the FICPA website and log in; select “My Account,” and then “My Current Registrations.”

  12. Who do I contact for technical support on Webcasts and Webinars?
    FICPAs Webinars/Webcasts are facilitated by the following providers.  Your confirmations will supply the correct provider to call.

    • ACPEN Help Desk
      (800) 747-1719 (M-F 8 a.m.–6 p.m. CST)

    • CALCPE Technical Support (Audio/Visual Issues & Firewall Problems)
      CALCPE General Support (Webcast FAQs & Webcast Login)
      System check: www.ficpa.org/calcheck

  13. Can our office view Webcasts and Webinars as a group? 
    Yes, we require a signed attendance sheet provided by the FICPA to provide CPE credit.

  14. Are there CPE Group discounts available?
    Yes, we extend a 15 percent discount to groups of 5-7 people from the same firm registering for the same event; eight or more people from the same firm registering for the same event will be eligible for a 20 percent discount. All registrations must be made at the same time.

  15. Can I transfer my registrations to someone else?
    Yes, a transfer form can be filled out up to the morning of the event. If the registration is being transferred from a member to a non-member, the non-member fee will apply.

  16. How do I access the conference EZ Materials manual?
    All registrants will receive an email approximately one week before the conference that provides a link to download the conference material from our website. The manual can also be downloaded from your account. (Member Resources, My Account, My Registrations/EZ Materials) Because of the length of the manuals, we recommend using it as an electronic reference file instead of printing it.

  17. How do I get a course approved for Florida CPE credits?
    To get a course approved or to become a CPE provider, complete DBPR's CPE Sponsor application

  18. Where do I find a list of upcoming webinars/webcasts? 
    A searchable tool is located on our website under our Continuing Education tab. Choose the ‘Online & Self-Study’ option, then ‘Live Webcasts.’

  19. Will I have the opportunity to evaluate the course I attended?
    Yes, we email evaluation questionnaires the day after the event.