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The Practice of Listening & the Art of Respondingÿ- Improving Communication Skills (ACTPOL13)

Date:Thursday, October 17, 2019
Time:3:00 PM - 5:00 PM
(Registration at 2:30 PM)
Facility:Webcast or Webinar, Online
CPE Credit:2.0 Behavioral
Instructor: Julie A. Sullivan
Course Level:Intermediate
Early Bird Price:$79.00 FICPA Members, $109.00 Non-Members


Successful humans excel in the ability to understand the people and situations they deal with every day. Enhanced communication skills aids in solving problematic circumstances that can occur with co-workers, management and/or clients.  How well one listens, is critical to human relations in the workplace. The art of response is the responsibility (RESPONSE ABILITY) of the listener. The “Art” comes in one’s ability to respond appropriately and discover the triggers that sabotage the age-old adage “think before you speak.” Specific skills to enhance personal reactions can deepen the level of communication between individuals. These skills are simple but not easy to instill into daily life. For example, “What’s so great about having the last word?”

If you can answer yes to any of these questions, then this enhanced communication program is for you.

Do you think enhanced communication would assist in problem solving? 

Would there be a difference in productivity if you had more clarity in your organization? 

Would loyalty grow and turnover diminish if your workforce felt they were heard? 


  • We'll identify appropriate types of listening for specific situations and environments 

  • Emphasis on best practices for responding to an organization’s varied workforce will be discussed

  • A discussion of what constitutes positive communication skills and how to continually enhance them

  • Identify and strategies to repair ineffectual patterns of communication 

  • Highlight the the Power of Pause 

    Major Topics:

  • Communication, including types of listening, the listening process, communication behaviors to enhance and those to improve

    Who Should Attend:
    Everyone who communicates to other people


    Advanced Preparation:


    If listed below, select the appropriate sessions or options to continue with your purchase.

    Registration Status: CLOSED - Online registration for this course is now closed. Please contact the Member Service Center at (800) 342-3197 if you wish to inquire about registering.