Mobile Edition

Effective Business Communication (AIEBC08)

Date:Wednesday, January 10, 2018
Time:12:00PM - 3:00 PM
(Registration at 11:30AM)
Facility:Webcast or Webinar, Online
CPE Credit:3.0 Behavioral
Instructor: James W. Harden
Course Level:Basic
Early Bird Price:$139.00 FICPA Members, $179.00 Non-Members


Miscommunication is costly. In this course we will discuss how the use of positive language is not a "warm and fuzzy" concept, but rather an important communication tool. Using appropriate word choices will make you a more effective manager and communicator. Miscommunication and misunderstandings may cause significant financial and emotional loses to a firm. Vague answers can cause numerical errors, inaccurate financial data, hurt feelings, and tension within an office environment. We will also address some aspects of leadership in connection with work teams and group development. We will look at the role leaders play in workplace communication and examine communication skills for discussion leaders. The importance of effective communication cannot be underestimated. A leader's ability to communicate greatly reduces misunderstandings in the workplace, and significantly improves project management.


LEARNING OBJECTIVES When you complete this course you will be able to:

 Eliminate wordiness, redundancy, and obscure language from their writing, and produce documents that are clear and concise

Produce written communications that are positive and confident

 Explain five techniques to make your language more positive and professional

Recognize the importance of descriptive language

 Understand how using certain words can help avoid misinterpretation and misunderstandings.

 Discuss the common types of difficult communication patterns found in the workplace, and how to cope with these situations

 Understand the difficult communication patterns that may occur between men and women

 Identify and cope more effectively with hostile communication patterns that may occur in the workplace

 Recognize the communication patterns that occur before and during the formations of teams

 Explain the role of conflict in work teams, and approaches for dealing with the conflict

Major Topics:


The power of professional language in business writing

Communication and work teams

Communication for leaders

Difficult communication

Who Should Attend:
Staff or senior associates looking to advance business writing and communication skills


If listed below, select the appropriate sessions or options to continue with your purchase.

Registration Status: CLOSED - Online registration for this course is now closed. Please contact the Member Service Center at (800) 342-3197 if you wish to inquire about registering.