Mobile Edition

Outstanding Client Service: 10 Key Ways to Create Client Satisfaction and Get Referrals (ACOCS18)

Date:Saturday, December 16, 2017
Time:10:00AM - 1:34 PM
(Registration at 9:30 AM)
Facility:Webcast or Webinar, Online
CPE Credit:4.0 Technical Business
Instructor: Jonathan Robinson
Course Level:Basic
Early Bird Price:$129.00 FICPA Members, $159.00 Non-Members


In a competitive economy, CPA's  and their firms need a way to stand out. The best way to do this is to give outstanding service to your clients. In this experiential workshop, you’ll learn skills that lead to dramatic client satisfaction. In addition, you'll learn several specific ways to guarantee you'll get a lot of word of mouth referrals that will lead to a dramatic increase in your number of clients.


  • Build trust and rapport with your clients, co-workers, and others 
  • Negotiate more effectively by using advanced persuasion     
  • Stand out as a professional in a way that leads to increased    
            success, satisfaction and referrals
  • Know specific referral strategies that are highly effective

    Major Topics:

  • Communication

  • Marketing

    Who Should Attend:
    This course is designed for any CPA who wants to increase the number of clients they have, or is interested in raises their rates and dealing with a higher level of service and clientele.


    Advanced Preparation:


    If listed below, select the appropriate sessions or options to continue with your purchase.

    Registration Status: CLOSED - Online registration for this course is now closed. Please contact the Member Service Center at (800) 342-3197 if you wish to inquire about registering.