MBAexpress: Key Concepts of Performance Management

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6.0 Credits

This bundle includes courses for those who do not have time to complete a MBA degree but still want to understand the key concepts. Develop a broad perspective to deal more effectively in today's rapidly changing and increasingly complex business environment.


Upon completion of this course, participants will be able to: * Recognize how the balanced scorecard helps to align business activities to the vision and strategy of the organization * Identify the key characteristics of a balance scorecard * Identify the four perspectives of the balance scorecard * Define business process improvement * Identify 14 steps to business process improvement * Recognize the benefit of "Lean" business * Identify 3 pillars of lean * Identify different methods in dealing with change * Recognize the importance for continuously evolving * Contrast the differences between imposed and designed change * Identify how to get employees to "BUY" into change * Define excellent customer service * Identify the finance department's product * Identify the finance department's customers * Serve their customers well * Identify skills for excellent customer service * Define the process of performance management * Identify an employee goal setting process * Recognize how to motivate employees * Identify the parts of the project management process * Recognize the importance of considering "Personality Styles" when assembling project teams * Illustrate the benefits of replacing the timesheet as described in the article "Project Management for Accountants"

Designed For

CPAs, corporate finance teams, business leaders and other financial professionals.


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