Communicating with Clients/Customers (CWCC400)

Printer Friendly
Text Size: A A A A
REGISTRATION STATUS: CLOSED - Online registration for this course is now closed. Please contact the Member Service Center at (850) 224-2727 or (800) 342-3197 if you wish to inquire about registering.

Date:Tuesday, June 24, 2014
Time:8:00am - 12:00pm (Registration at 7:30am )
Facility:Maggiano's Little Italy, Tampa
CPE Credit:4 Behavioral
Instructor: Peter A. Margaritis, CPA, MAcc
Subject:Management, Specialized Knowledge
Course Level:Basic


How you communicate with your clients can make or break your career! We will discuss different client's personality styles and demonstrate the different ways to communicate information to them. See how recognizing their personality style(s) can turn communication breakdowns into breakthroughs.

  • Increase your understanding of the four main personality styles that are in today's workplace.
  • Illustrate how body language can say more than words
  • Discuss the differences in communicating between the generations.
  • Understand it is important to know your audience.

Major Topics:
  • IDemonstrating the four personality styles through the use of the Seinfeld sitcom
  • Demonstrate that your body language must match your words
  • Demonstrate the different communication styles between the generations

Who Should Attend:

Practitioners, auditors, analysts, firm administrators, and finance professionals



Regular Price: $150 FICPA Members, $150 Non-Members