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Member Services Representative

 

We are currently seeking candidates for the position of Member Services Representative.  Please review the recruitment announcement below and feel free to share with others outside of the FICPA who may be interested, or know someone who is.  Internal applicants should submit a letter of interest, along with an updated resume to my attention no later than Friday, August 7, 2015.

The Florida Institute of Certified Public Accountants (FICPA) is seeking qualified candidates for the position of Member Services Representative.  Incumbent will be responsible for daily interaction with FICPA members, prospective members, FICPA staff and continuing professional education registrants.  Position requires the ability to professionally represent the FICPA by efficiently providing information in response to inquiries, concerns, and requests about products, benefits, and services.

Successful candidates will have the demonstrated ability to:

  • Communicate effectively and professionally both verbally and in writing through all platforms.
  • Work independently while interacting cohesively in a team environment to accomplish department goals. 
  • Perform basic accounting functions and data entry in an efficient, precise and accurate manner.
  • Analyze customer needs offering guidance as requested while proactively engaging all in conversations about benefits of membership.
  • Progressive thinking to offer process improvement suggestions and new ideas.

Teamwork, customer service skills and attention to detail are required in this position.   High school or an equivalent certificate with a minimum three years related experience.   Candidates must be proficient in general computer applications (Microsoft Word, Excel, and Outlook). Prior membership/association experience is a plus.   Preference may be given to bilingual English/Spanish speaking candidates.    

The FICPA is a drug free workplace and an equal opportunity employer offering competitive salaries and an exceptional benefits package.  Final applicants will be required to submit to and successfully pass a pre-employment drug screening and background investigation, including educational, professional, and criminal histories. 

Qualified applicants are encouraged to submit resume with salary requirements to Director of Human Resources, Attn: MSC Position;

  • E-mail to hrdept@ficpa.org
  • U.S. Mail:  PO Box 5437, Tallahassee, FL, 32314
  • FAX:  (850) 222-8190. 

For more information on the FICPA and our association, please visit our website at www.ficpa.org.