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Member Services Representative

We are currently seeking qualified candidates for the position of Member Services Representative.  Incumbent will be responsible for daily interaction with FICPA members, prospective members, FICPA staff and continuing professional education registrants.  Position requires the ability to professionally represent the FICPA by efficiently providing information in response to inquiries, concerns, and requests about products, benefits, and services.

Successful candidates will have the demonstrated ability to:

  • Communicate effectively and professionally both verbally and in writing;
  • Work independently while interacting cohesively in a team environment to accomplish department goals; 
  • Perform basic accounting functions and data entry in an efficient, precise and accurate manner;
  • Analyze customer needs offering guidance as requested while proactively engaging all in conversations about benefits of membership;
  • Progressive thinking to offer process improvement suggestions and new ideas.

Teamwork, customer service skills and attention to detail are required in this position.   Position requires High school diploma or an equivalent certificate with a minimum three years related experience.   Candidates must be proficient in general computer applications (Microsoft Word, Excel, and Outlook). Prior membership/association experience is a plus.   Preference may be given to bilingual English/Spanish speaking candidates.    

Position Closing Date: Friday, January 23, 2015

Student Initiatives Manager

Incumbent will be charged with developing and implementing accounting career programs and outreach activities for college students and educators; developing and implementing programs designed to increase FICPA engagement, interest and participation; and providing oversight of existing diversity programs at the college level.  This position requires frequent travel (50 – 60%).

Candidates must be energetic, self-motivated, and have the ability to identify appropriate methods of communicating information to targeted audience.  Position requires outstanding communication, and time-management skills; keen attention to detail; and excellent interpersonal skills. Candidates should be comfortable working with social media platforms, public speaking, and developing new contacts.   Proficiency in Microsoft Office and other applications commonly used in business environments required. 

Position requires a bachelor’s degree in business, communications, public relations, or a related field and two years of professional experience in program and/or volunteer development, marketing/public relations, or related field.

Member Connections Coordinator

Coordinator will be responsible for providing critical clerical support to the Member Connections Manager in the administration of chapter relations, and associated events.  Serves as primary back-up for front desk receptionist (daily lunches, vacations, etc.). 

Duties will include but are not limited to:

  • Preparing materials, maintaining files, arranging travel, expense tracking, handling shipping requests, processing check requests, researching, and proof reading documents. 
  • Organizing files and materials for various programs, providing updated information to the Web Services Department for website updates. 
  • Word processing used to prepare agendas, correspondence, compile text for conference brochures, website, and manuals. 
  • Coordinating the development of conference materials including but not limited to agenda, evaluations, reporting forms and name badges. Maintain conference tracker, tracking sponsorships, sending speaker confirmation letters, collecting speaker biographies and photos, updating any changes to conference materials, and updating the website. 

Successful candidates will be self-motivated with the ability to work independently, as well as in a team environment within a fast-paced deadline driven organization.   Position requires outstanding communication, phone presence, and time-management skills; keen attention to detail; and excellent interpersonal skills. Must be able to easily adapt to changing priorities, and assignments.  

Position requires a high school diploma or equivalent, and two years of administrative support experience.  Candidates must be proficient in Microsoft Office programs (Word, Excel, PowerPoint and Outlook)

Qualified candidates may submit resume with cover letter to:

Director of Human Resources
Attn: Position

Fax: (850) 222-5137
Mail: PO Box 5437, Tallahassee, FL 32314